Terms and conditions

  1. Refund and Return Policy:
    • Only regular priced items may be refunded. Sale items cannot be refunded.
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@venomdollplushies.com and send your item to the physical address we provide.
    • To start your return, you should email us at Sales@venomdollplushies.com
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
  2. Shipping and Delivery Information:
    • For made to Order such a build your own or mystery box listings; processing times can be up to 14 business days.
    • For ready to ship orders, shipping times are up to 14 business days for Domestic, or one month for International. Priority mail is 7 business days or less, domestic or 4 weeks international.
    • Venomdolls is not responsible for any additional taxes or custom fees. International customers are responsible for all custom fees.
    • Venomdolls is not responsible for lost or stolen packages. Once USPS has the item it is out of our hands.
  3. Payment Options:
    • We accept all major credit cards, paypal, venmo, klarna, afterpay and afirm!
    • Gift Card redemtion is a code at check out.
  4. Privacy and Data Collection:
    • We do not collect or use any personal data from our customers unless explicitly provided during the checkout process. Our commitment to transparency extends to our email newsletter:
    • Email Newsletter: When customers sign up for our newsletter, we collect their email addresses solely for the purpose of sending updates, promotions, and exclusive offers related to our handmade plushies. We do not share this information with third parties, and subscribers can easily unsubscribe at any time.
  5. Product Descriptions and Disclaimers:
    • Venomdolls are made from the highest quality fabric and anti allergenic stuffing.
    • HAND WASH ONLY. Never use fabric softener or heat to dry. Never use bleach.
    • Venomdolls are delicate handmade art dolls and are not meant for children under the age of 13.
    • “Our plushies are handmade with love. Please read the full product description for details on materials, dimensions, and care instructions. Note that some plushies may contain small parts and are not suitable for young children.”
  6. (Additional Policies):
    • Each Venomdoll plush is handmade with love, in Detroit Michigan. These are delicate handmade art dolls designed for adults; not meant for rough play/snuggles.
    • *Some contain small hazardous parts and are not suitable for children under the age of 13.
    • This plushie is handmade and truly one of a kind. There is only one in stock and it will go quickly! Sold on a first come, first serve basis. *Please note that adding it to your cart will not reserve it *All plushies purchased on FLASHSALE Fridays will be shipped USPS First Class on the following Monday. (Sometimes sooner)
    • Return policy: Due to COVID 19 we will not be accepting any returns at this time.
    • Venomdolls is not responsible for lost or stolen packages. Once I give it to USPS it is out of my hands entirely. By purchasing, you agree to these terms.